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Completion of this form is essential if you are a non-UK based player and wish to make a complaint about an Isle of Man gambling operator. By using it you will also reduce the time it takes for us to establish the situation.

All of the information will be required before we can process your complaint fully so please ensure that the form is completed in full before submission.

Before completing this form ensure you have checked that the operator concerned is still regulated by the Isle of Man Gambling Supervision Commission by locating it on the Licence Holders page of the Commission’s website and that you have read the guidance on player protection.

UK based players should check their operator’s terms and conditions for details of the organisation handling their operator’s alternative dispute resolution service (ADR).

To be able to submit your complaint please ensure that you can answer ‘Yes’ to each of these questions.

I have contacted the operator with my complaint and have provided all of the information requested. I have exhausted all opportunities to resolve this matter with them directly. *

I have contacted the operator with my complaint and have provided all of the information requested. I have exhausted all opportunities to resolve this matter with them directly.

Yes

No

I have read the guidance on the player protection page of the Gambling Supervision Commission’s website and it doesn’t resolve my specific issue. *

I have read the guidance on the player protection page of the Gambling Supervision Commission’s website and it doesn’t resolve my specific issue.

Yes

No

I have checked that the operator concerned is still regulated by the Isle of Man Gambling Supervision Commission by locating it on the Licence Holders page of the Commission’s website. NB UK based players should check their operator’s terms and conditions for details of the organisation handling their operator’s alternative dispute resolution service (ADR). *

I have checked that the operator concerned is still regulated by the Isle of Man Gambling Supervision Commission by locating it on the Licence Holders page of the Commission’s website. NB UK based players should check their operator’s terms and conditions for details of the organisation handling their operator’s alternative dispute resolution service (ADR).

Yes

No

I agree that the Gambling Supervision Commission may disclose my identity and player account details to the operator in the course of your investigation and that the operator may disclose any information to the Commission regarding my details on the understanding that the information will be handled in accordance with the provisions of the Isle of Man’s Data Protection law. This is done in accordance with Sections 5 (1) (a), 5 (2) (a), Section 7, Schedule 2, section 5 (3) (a) to (i) of the Gambling Supervision Act 2010. *

I agree that the Gambling Supervision Commission may disclose my identity and player account details to the operator in the course of your investigation and that the operator may disclose any information to the Commission regarding my details on the understanding that the information will be handled in accordance with the provisions of the Isle of Man’s Data Protection law. This is done in accordance with Sections 5 (1) (a), 5 (2) (a), Section 7, Schedule 2, section 5 (3) (a) to (i) of the Gambling Supervision Act 2010.

Yes

No