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If you have received a parking ticket, you may challenge it online or in writing.

Acceptable reasons for a challenge

Below are the only grounds (reasons) on which the Department may cancel a parking ticket.

  • The alleged contravention did not occur. 
  • For example –
  • the lines and/or signs were wrong
  • the events alleged did not happen
  • the vehicle was entitled to park
  • loading or unloading was taking place
  • a passenger was boarding or alighting
  • a valid Blue Badge was displayed
  • a valid pay and display ticket or permit was displayed
  • I was not the driver or owner/keeper of the vehicle at the time of the contravention
  • You are a hire firm, and can provide evidence that the hirer signed an appropriate liability form.
  • I have already paid the fine.
  • The Traffic Regulation Order (TRO) is invalid.
  • Compelling reason(s).
  • For example –
  • where the details on the parking ticket are incorrect, such as location
  • when you were dealing with a health related emergency situation (note: evidence will be required to support this, such as a letter from a GP)

Reasons why a challenge may fail

There are many reasons why a challenge may fail.  A common reason why a challenge may fail is if it relies solely on any of the following factors –

  • There was nowhere else to park
  • I thought I could park there at that time
  • Other vehicles were parked there when I arrived
  • I did not see the lines or sign(s)
  • I forgot to display my parking disc/ticket/permit
  • I got a ticket and no one else did
  • It was a genuine mistake
  • I disagree with the parking restrictions

What happens next?

Once you challenge a parking ticket, the Department will review the information you have provided. This includes a review of the photographs taken at the time of the alleged offence and any evidence you have provided to support your challenge.  You will receive a reply in writing with the outcome.

 Data protection

The Department of Infrastructure is a controller under current Data Protection Legislation. We will hold the personal information provided for the purpose of answering your enquiry, customer services or other statutory or legal obligations.

Further details can be found at DOI's Data Protection page; it provides more information about the way in which we use, share and store your personal information, and what your rights are.

You can also contact our Data Protection Officer by emailing or ringing +44 1624 686785.

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